Privacy Policy

Last updated 28 August 2026

LocalE is a neighbourhood marketplace. To connect you with sellers near you we need some information about you. This page says exactly what we collect, why, who else sees it, and how to have it deleted.

The short version. We collect what an order needs — who you are, where to hand it over, and what you agreed with the seller. We do not sell your data, we do not run ads, and we never see your card or UPI credentials. You can ask us to delete your account and we will.

1. What we collect

You give us

Account details — your name, phone number and, if you provide one, your email address.
Addresses — the delivery or collection addresses you save.
Seller details, if you sell — your business name, description, category, business address, opening hours and listing photographs.
Order content — what you ordered, and the messages and photographs in the order chat.
Reviews and ratings you write.

Collected as you use the app

Location. With your permission, your device's location is used to show you sellers near you and to work out how far away they are. You can refuse or withdraw this permission in your phone's settings; if you do, you can still browse by choosing an area manually. We store the approximate location you search from and the addresses you save — not a continuous history of where you have been.
Device and app data — device model, operating system version, app version, and a notification token so we can send you order updates.
Technical logs — IP address, timestamps and error reports, kept to keep the service running and secure.

Payment information

When you pay online, your payment is processed by Razorpay Software Private Limited. Your card number, UPI PIN, net-banking and wallet credentials go directly to Razorpay — LocalE never receives or stores them. We keep only what we need to match a payment to an order: the amount, the method used, the payment reference, the status and the time.

2. Why we use it

To create and run your account, and to verify your phone number.
To show you sellers near you, and to show sellers where an order is going.
To place, accept, pay for, deliver and complete orders.
To send order notifications — accepted, ready, paid, refunded, cancelled.
To handle refunds, complaints and disputes.
To detect and prevent fraud, abuse and misuse of the platform.
To fix bugs, understand which features are used, and improve the app.
To comply with the law and with our obligations to our payment provider.

We do not use your data for advertising, and we do not sell it to anyone.

3. What other people see

A seller's business profile — business name, description, category, photographs, area and opening hours — is visible to buyers on the platform.
Buyers browsing see a seller's approximate distance from them, not anyone's exact live location.
When you place an order, the seller sees your name, your phone number and the address you chose for that order, so they can fulfil it. They do not see your other addresses or your order history with anyone else.
Reviews you post are visible with your first name.
Order chat is visible only to you, the other party to that order, and to LocalE staff investigating a dispute.

4. Who we share it with

We share data only with the service providers that make LocalE work, and only what they need:

Razorpay Software Private Limited — payment processing and refunds.
Google / Firebase — phone-number sign-in and push notifications.
Amazon Web Services — hosting, database and photo storage. Our servers and data are in AWS's Mumbai region, in India.

We will also disclose data where the law requires it, or to establish or defend a legal claim. If LocalE is ever transferred to another owner, your data would move with it and we would tell you first.

5. How long we keep it

Account and profile data — while your account is open.
Order and payment records — kept after an order completes, because tax and financial rules require records of transactions to be retained. These are kept for as long as the law requires, even if you close your account.
Order chat — kept with the order it belongs to.
Technical logs — a short period, then deleted.

6. Your choices

See or correct your data. Most of it you can edit in the app. For anything else, write to us.
Delete your account. Email support@localeapp.in from your registered address, or ask us from the app. We will delete your profile, addresses and listings, and disconnect your reviews from your name. We keep the transaction records described above.
Turn off location in your phone's settings at any time.
Turn off notifications in your phone's settings. Notifications about an order you are part of — payment received, refund issued — are part of the service and cannot be muted separately in the app.

We will respond to a request about your data within 30 days.

7. Security

Traffic between the app and our servers is encrypted with HTTPS. Access to the production database is restricted to the people who operate the service. No system is perfectly secure, but if a breach affects your data we will tell you and the relevant authority as required.

8. Children

LocalE is not for anyone under 18. We do not knowingly collect data from children. If you believe a child has an account, tell us and we will remove it.

9. Cookies

This website sets no cookies and runs no analytics or advertising trackers. The LocalE app does not use cookies; it stores a sign-in token on your device so you stay logged in.

10. Changes to this policy

We may update this policy. The date at the top shows when it last changed. If a change materially affects how we use your data, we will tell you in the app.

11. Contact and grievances

For any question about your privacy, or to complain about how we have handled your data:

Grievance Officer, LocalE
Email: support@localeapp.in
Bengaluru, Karnataka, India

We aim to acknowledge within 2 working days and resolve within 7.